Claims Information & Forms
At Sutton Insurance Brokers we pride ourselves on an excellent claims service with an aim to finalise your claim as efficiently and painlessly as possible.
In the event you have a claim, here are a few handy tips: -
Property Claims:
Report the incident to the Police if you have a burglary or malicious damage claim and keep the report no. Secure your premises as well as possible. Make a list of stolen or damaged items. If you have proof of purchase or photos of the stolen items, then put these together – you may not need this but if the insurer asks then you will be prepared. Report the claim to Sutton Insurance Brokers and we will forward a claim form to you. In some cases the insurers have systems in place where it is more efficient for you to deal directly with them; we will instruct you and of course, if there are any problems, assist you.
Liability Claims:
Report the claim to Sutton Insurance Brokers. A claim form will probably be necessary. The insurers may appoint assessors to assist so you will need to have all information with you where possible. Above all else, don’t admit liability as this will affect the ability of the insurer to accept the claim.
Professional Indemnity Claims:
These are claims made contracts. If a third party makes a threat against you for this type of claim, you should immediately report to Sutton Insurance Brokers and we will in turn probably advise you to report to the insurer. Again, please refrain from admitting liability.
Motor Vehicle Claims:
Report the incident to the Police if you believe it is warranted. Contact Sutton Insurance Brokers and we will advise you on your insurers recommended repairers. We may suggest you contact the insurer directly as this can often streamline the process. Again don’t admit liability, even if you think you are at fault.
Claims Forms
Below are downloadable copies of claim forms with our more regularly used insurers. If you don’t see the one you need, please let us know and we will ensure you receive the claim form as soon as possible.
Property Claims Forms:
Motor Vehicle Claims Forms:
| Insurer | Phone | Website |
| CGU Insurance Ltd | 1300 886 022 | www.cgu.com.au |
| Allianz Australia Ltd | 1300 300 573 | www.allianz.com.au |
| Zurich Australian Insurance Ltd | 13 26 87 | www.zurich.com.au |
| Vero Insurance Ltd | 1300 888 073 | www.vero.com.au |
| QBE Insurance Australia Ltd | 1800 023 387 | www.qbe.com |
| Suncorp Metway Insurance Ltd | 13 25 24 | www.suncorp.com.au |
| Calliden Group Ltd | 1800 805 899 | www.calliden.com.au |